Customer Support

3 Samples for £4.99

You can order up to 3 sample tiles for £4.99 inc VAT - simply click on the   to add samples to your basket.

The £4.99 cost for up to 3 sample tiles is refundable when you place a tile order over £100 (ex vat), your sample order receipt will have your refund code in it.

The minimum main tile order is £100.00 (ex vat) to qualify for fee delivery.

Your sample tiles will be delivered by courier or post within 2 - 4 working days.

If you do not order a sample of a tile and upon receipt of your order feel that for any reason it is different to what you expected from viewing on your monitor and you wish to return them, delivery and return costs as well as re-stocking charges will be deducted.

You can order sample tiles in any size, from any range - please check you have the right sample tiles in your basket before paying.

If using one of our current promotional codes, these will be greater than the sample cost, therefore a coupon code and a sample refund cannot be used on the same order.

Depending on the range, some of the larger tiles maybe sent out as cut pieces or 30x60's, 60x60 tiles will not be sent out. as a sample.

Contintental, RAK, Elegance, Collection Tiles will be sent as cut pieces.

TileClick will email you after placing your order to ensure that you have received your order and to keep you advised of any promotions or sales that we have. Our system is set to remove you from our list of sample customers when you have placed a main order by checking email addresses, if you use a different email address this will cause you to not be removed automatically. Please feel free to contact is by email, freephone 0800 849 2120, or by unsubscribing using the link in the email you receive.

If you have any other questions relating to ordering samples, please email us by clicking here.

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