Customer Support
Delivery Rates & Times
NOTE : Orders received by 10am, despatched same day* - subject to stock availability.
In Brief
Standard Delivery 3 - 5 days - free on orders over £125.00 exc VAT
Orders under £125.00 exc VAT - £20 delivery charge*
Express Delivery 2-3 days - additional £15.00 + vat
* If ordering 1 pack or a few Sheets of Mosaic that can go via courier, please email us and we can reduce this cost to £10+vat for a lighter parcel - email here
Delivery Options
As a standard part of our service, all of our pallet deliveries are dispatched with an instruction to the depot delivering your tiles to ‘book in’ the delivery. This service allows an arrangement to be made with you for the delivery to happen at a convenient time, making sure you are at home and avoiding any possible extra delivery charges. The booking in process can, at times mean an extra day on the delivery period to allow the arrangements to be made.The service is to deliver the tiles onto your property as close to your door as can be achieved. Tiles are depatched on pallets so a smooth level access must be available to achieve this. For insurance purposes, tiles cannot be taken inside your home. Deliveries to flats, will be to ground floor only as the drivers are not insured to take the pallets upstairs or in lifts.
Express Delivery: To get your order to you as quickly as possible, if you select the express delivery option, your order will be sent to you the day following despatch. You may not receive a phone call from the delivery company, but will need to be at home to sign for the delivery or re-delivery charges may apply.
Rates below are for Mainland UK deliveries, all offshore deliveries to be quoted on per order.
If you have any questions that are not answered below about our delivery rates and times please call or email us by clicking here.
Standard delivery – Free on all orders over £125.00 exc vat, delivery time 3 – 5 days allowing for our booking in service, but this can be arranged shortly after placing your order for a 3 day delivery. Orders under £100.00 exc vat will be charged at £15+vat ( Please see note below for Scottish Post Codes)
Due to increased costs in delivering to London and the surrounding areas, orders under £150 exc vat to the following postcodes may incur a Low Emmision Zone surcharge of £10 Affected Postcodes are BR, CR, HA, SM, TW, UB
Express Delivery – next day - 3 days (depending on time of day order received), £15.00 exc vat. These orders will NOT be booked in, but will need to have someone to sign for the delivery. (order under £125.00 exc vat required on Express Delivery will be charged at £35+vat (£20 for less than £125+ £15 express delivery))
A.M Delivery - £20 exc vat.
Saturday delivery - £40 exc vat,
Main orders will predominantly be delivered on a pallet, although some smaller orders may be delivered by courier. When a pallet is delivered the drivers will attempt to get the pallet as close to your home as they can, bearing in mind the pallets are heavy and on pallet trucks, grass and gravel drivers make tis very very hard, if not impossible, as do steps. The drivers are not insured to unload the tiles and take them into your home and as standard they will leave the pallet with the tiles on for you to check within the 48 hour window and to dispose of the pallet afterwards. Likewise, steps etc will cause a problem for access. If you have any access problems, please let us know in advance.
Note : Customers in