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For us to issue a refund, we need to be able to receive the returned tiles in a re-saleable condition. Therefore we recommend that you put the tiles back on the pallet they were delivered on, and securely fasten the tiles so they are not able to move around. It is always helpful in the event that damage may be caused in transit to take a couple of photographs before they are wrapped and when they are wrapped, before they are collected.
If you have any other questions regarding returning tiles to us, please email us by clicking here.