Orders placed by 10.00am despatched same day
0800 849 2120 | Email Support
For us to issue a refund, we need to be able to receive the returned tiles in a re-saleable condition. Therefore we recommend that you put the tiles back on the pallet they were delivered on, and securely fasten the tiles so they are not able to move around. It is always helpful in the event that damage may be caused in transit to take a couple of photographs before they are wrapped and when they are wrapped, before they are collected. Because of batching issues etc, we can only accept returns within 28 days of the tiles being delivered
If you have any other questions regarding returning tiles to us, please email us by clicking here.