Delivery Information

Sample Delivery
Whilst we endeavour to get all sample orders out promptly, and this is generally 2-3 working days, due to the high volumes of samlpes being sent there may be times where the delivery period is slightly longer. We would therefore ask if you could allow 3-5 days working for delivery, if at this point they have not arrived, please get in touch.

How much is delivery?

Standard delivery will be free of charge, for all orders £100.00exc vat. Express delivery will remain at an additional £15.00 + vat. Orders under £100exc vat will be £30 for delivery. Due to haulage costs only orders over £150 exc vat can ve delivered to Scotland, unless by prior arrangement.

How long will it take for my delivery to arrive?

All of our tiles are delivered through a nationwide haulage company across mainland UK. We have two delivery options: 1. Our standard delivery time is 3-5 days. 2. Our express delivery time is 2-3 days. Orders are only despatch from Monday to Friday, exc public holidays.

When will my delivery arrive?

Once your order has been placed, and picked ready for despatch, you will be contacted by the distribution company to arrange delivery, a contact number must be provided. Further contact details will be printed on your receipts.

What time will the delivery be?

Unfortunately we are unable to stipulate a delivery time, all deliveries will be between 9.00am and 5.00pm. 

Do I have to sign for my delivery?

Yes you do, for security reasons, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Tile Click do not accept any further liability for the tiles.

Can I get my order delivered to another address?

Yes you can, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding the transaction and delivery. If possible, to avoid any confusion, it may be better to contact us regarding a different delivery address prior to placing the order.

What is your Returns Policy - relative to unwanted or over ordered tiles?

Due to the cost of haulage and the increased risk of the tiles being damaged in transit, TileClick Ltd do not offer a returns policy. We have a sample service at minimal cost to ensure you are 100% happy with your choice of tiles made. By requesting a sample, you have the opportunity to see the product before making the bulk purchase.

What if I am not at home when the delivery arrives?

Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an additional charge of £25 is likely be incurred. If a delivery has been arranged, and you are not at home, the delivery depot will be under no obligation to attempt a re-delivery, and the goods will need to be collected from the delivery depot. If any delivery charges have been paid, these will not be refundable.

Do you deliver to the Republic of Ireland?

We can deliver to Northern Ireland, but delivery will be on a price on application basis depending on the quantity of tiles being ordered.

What if my tiles are damaged, or the order is not correct?

All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified, in writing and replacements will be sent out FOC. All damaged or faulty goods may be collected at the request of the delivery/collection company.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale above.

What if I need to order additional packs?

Due to delivery costs it is important to ensure you allow enough tiles, including waste to be delivered with your main order. Additional packs will have to be arranged via special arrangements and is often a costly process.